Applying Lean Six Sigma To Service

Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of Lean Six Sigma to their service organization. Many service organizations have already begun to blend the higher quality of Six Sigma with the efficiency of Lean into Lean Six Sigma. The effects have been significant and long-lasting.
Service organizations have different root causes of problems and a unique set of processes and metrics. As a result, the tools and methodology required to achieve the improvements of Lean Six Sigma are significantly d View the rest of this article